How to personalise the product - Once you have placed your order, you will receive an email containing a link to personalise your item. Follow the link to submit the personalised details that you require. - If we don't receive your personalisation within 24 hours the order will be cancelled. Please check your junk folder for the email. - Once personalisation has been submitted the order cannot be cancelled or amended as it will automatically be sent into production and will be despatched within 3 working days. This cool gold mug can be personalised with any message, making it the perfect gift for any occasion! You can personalise this mug with two lines of text, each containing up to 15 characters. Please note, the message entered will appear on both sides of the mug. All personalisation is case sensitive and will appear as entered. Hand washing is recommended to maintain the quality of your personalisation. Not Microwave safe Material is ceramic. Perfect for any occasion Personalised Memento Company Personalised Free Text Gold Mug